Frequently Asked Questions
Below we have answered the most common questions visitors to our web site have asked. If you find that
your question is not answered on this page, please email us.
Are there any monthly fees or other charges for your services?
No, there are no monthly fees or recurring charges to you unless you opt for our add-on services.
Coffee service and delivery and stocking of amenities and paper products have a cost built into
the product charge. A specific price list will be provided whenever additional charges will be
incurred. In general, you are providing the space and the electricity (and sometimes a water
connection) but we provide the rest.
What kind of turnaround can I expect to have the machines installed, stocked, and ready to go?
Our typical turnaround time is under 30 days, from the time you first contact us. It always
depends on your requirements, but sometimes we can be ready for your customers in less than 10 days.
If one of your vending machines is not working properly,
how soon will you have it fixed?
Since it is in everyone’s best interest to keep the machines working for you, we will generally
send someone to your site within 24 hours of our becoming aware of the problem. Our experienced
service operators can handle most onsite repairs, but on occasion a vending mechanic may need to
be called in. In those infrequent situations, the repair may take longer.
If my employees or customers lose their money in one of your machines, how do they obtain a refund?
There are several options to choose from. The person who did not get a product he/she paid for,
was shortchanged, or simply was not satisfied with a product purchased from us, can do any of the following:
Ask one of our service operators for a cash refund
Go to the designated person in his/her office (where applicable) for a cash refund from the refund box kept on site
E-mail us using our Requests Form to receive a refund by mail
Call us at our toll-free number, 1-866-387-2283, and request a refund by mail